Support

We answer every message ourselves, usually within one working day.

Email us

If tapping that does nothing, your browser has no mail app set up - copy the address above into whatever you normally use.

Please tell us the email address on your account, which language you were studying and what you saw. A screenshot helps more than anything.

The free trial

The trial runs for 7 days and opens everything Plus unlocks - every language, every level and every module - plus one AI-generated lesson so you can see what the generator does. No card is needed, nothing is charged, and it does not turn into a paid subscription on its own. When it ends you choose a plan if you want to carry on.

One trial per account. If yours has already been used, the plans page shows what is available to you now.

Plans, payment and cancelling

Standard and Plus are monthly or yearly subscriptions taken through Stripe. You can cancel at any time from your account page: you keep the access you have already paid for until the end of that period, and you are not charged again. There is nothing to phone up about and no notice period.

Subscriptions are not refundable, because you can try everything free first. One-off course purchases come with a 7-day refund window. The full detail is in the Refund Policy.

Getting back into your account

Forgotten your password? Use reset your password and we will email you a link. If the email does not arrive within a few minutes, check the spam folder, and check you are using the same address you signed up with - signing in with Google creates an account against that Google address.

To close your account and delete your data, use your account page. Deletion is permanent and takes your progress with it, so cancel first if you only want the payments to stop.

Sound and audio

If you cannot hear a word being read out, check the phone is not on silent (the side switch mutes web audio on iPhones), check the volume, and try another lesson. Some browsers block sound until you have tapped the page once - tapping play a second time usually starts it.

Something looks wrong in a lesson

Tell us. A wrong translation, a verb that reads oddly or audio that does not match the text is worth an email every time - include the language, the level and the line, and we will fix it in the content rather than just apologise for it.

Business and legal

Think Faster Languages Ltd, registered in England and Wales, company number 17361718. See the Terms & Conditions, Privacy Policy and Refund Policy. For anything about your personal data, email the same address above.